Common questions, honestly answered.

Booking & visits

Do you charge for quotes?
No. Quotes for installs are free, including the home visit and the load calculation. We don't sub-contract the visit either — the person quoting is the person who'll oversee the install.
How fast can you come out?
Same-day for emergency no-heat or no-cool calls. 2 – 5 days for non-emergency repairs and tune-ups. 7 – 14 days for installs in shoulder season.
Where in Toronto do you work?
Toronto proper, Etobicoke, North York, Scarborough, East York, and York. We can travel to Mississauga, Vaughan, and Markham for established customers — ask us.
Do you do emergency calls overnight?
Yes, year-round. From November through March we hold dispatch slots specifically for no-heat calls. We answer the line with a real human, not a recording.

Furnace & heating

How long does a furnace replacement take?
Most like-for-like replacements are completed in a single day. We arrive at 8 AM and your heat is on by dinner. Modulating systems with new venting may take a second day.
Will I save money switching to a high-efficiency unit?
If your current unit is 80 – 85% AFUE, yes — typically 15 – 25% on heating cost. We'll model your specific usage so you have a realistic expectation.
Can you install a furnace I bought online?
We don't install customer-supplied equipment. Manufacturer warranties usually require a registered installer to be the supplier of record, and we won't compromise that.

Heat pumps

Do heat pumps actually work in Toronto winters?
Cold-climate heat pumps rated for our climate hold capacity to -25 °C. We measure it at every commissioning. The myth that they don't work here comes from older equipment that genuinely couldn't.
Will I need to upgrade my electrical panel?
Sometimes. We do a panel walk-through during the first visit. About 40% of homes need a panel upgrade for full electrification; for hybrid systems most don't.
Should I keep my gas furnace?
For most retrofits, yes — at least for the first winter. Hybrid logic uses the gas furnace below a tuned changeover temperature for economic reasons. Many owners decommission gas in year 2 or 3.
What rebates are available?
Greener Homes Loan and HER+ are the major active programs as of late 2025. We complete the paperwork on your behalf at no extra charge.

Air conditioning

How loud will my new AC be?
Most installs land between 54 – 58 dB at 1 metre — quieter than a refrigerator. Variable-speed inverter units are noticeably quieter than single-stage.
Can I keep my old AC running another year?
If it's R-22 (pre-2010), we recommend planning replacement: refrigerant is restricted and a leak repair can exceed the cost of the unit. If it's R-410A and serviceable, we'll happily extend its life.
What's the difference between SEER2 and SEER?
SEER2 is the newer test standard with more realistic conditions. A SEER 16 unit is roughly equivalent to a SEER2 14.3. We always quote SEER2.

Indoor air quality

Do I need a UV light?
Probably not. UV-C helps in specific situations (mould on the evaporator coil, persistent organic odours). It's not a default add-on. We measure first.
What MERV filter should I use?
MERV 11 if your system has a 1" filter slot, MERV 13 if you have a 4" media cabinet. Going higher than your system was designed for chokes airflow and creates worse problems than it solves.
Will an HRV make my house cold?
If sized and balanced correctly, no. Modern HRVs recover 75 – 90% of outgoing heat. We commission with airflow measurement.

Pricing & payment

How do you price?
Flat-rate quotes for installs (one number, no surprises). Time-and-materials for repairs ($129 + HST diagnostic, $145/hr labour, parts at MSRP). We give a written estimate before any repair work begins.
Do you take credit cards?
Yes — Visa, Mastercard, Amex. Also Interac e-Transfer and cheque. Larger projects can use 0% financing through Snap or FinanceIt — we'll show options.
Do you offer financing?
Yes, through Snap and FinanceIt. Promotional 0% terms available on installs. We don't get paid extra to push financing, and we'll quote with and without it.

Warranty & service

What's covered under warranty?
Two years of labour on the install. Manufacturer parts coverage runs 5 – 12 years depending on equipment, and we register every unit on your behalf.
If something goes wrong after install, who do I call?
Us. Same number, 24/7, year-round. Plan customers go to the front of the queue.
Do you service equipment you didn't install?
Yes. Most of our maintenance plan customers inherited their equipment from a previous owner.